LATEST TEST ITIL-4-FOUNDATION DISCOUNT - FREE PDF QUIZ ITIL ITIL 4 FOUNDATION EXAM REALISTIC VALID TEST REVIEW

Latest Test ITIL-4-Foundation Discount - Free PDF Quiz ITIL ITIL 4 Foundation Exam Realistic Valid Test Review

Latest Test ITIL-4-Foundation Discount - Free PDF Quiz ITIL ITIL 4 Foundation Exam Realistic Valid Test Review

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ITIL 4 Foundation is a certification exam that is designed to assess an individual's knowledge and understanding of the ITIL framework. ITIL stands for Information Technology Infrastructure Library, and it is a set of best practices for IT service management. The ITIL 4 Foundation exam is the entry-level certification in the ITIL 4 certification scheme and is a prerequisite for higher-level ITIL certifications.

ITIL-4-Foundation (ITIL 4 Foundation) Exam is an essential certification exam for IT professionals who want to demonstrate their knowledge and understanding of the ITIL 4 framework. By passing ITIL-4-Foundation Exam, candidates can prove their proficiency in the ITIL 4 framework and enhance their career prospects in the IT service management industry.

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The IT Infrastructure Library (ITIL) is a framework for IT service management (ITSM) that helps organizations streamline their IT processes and deliver services more efficiently. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 Foundation Exam certification is designed to provide candidates with an understanding of the key concepts, terminology, and principles of ITIL 4.

ITIL 4 Foundation Exam Sample Questions (Q486-Q491):

NEW QUESTION # 486
What is a service?

  • A. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
  • B. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
  • C. Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings
  • D. A tangible or intangible deliverable of an activity

Answer: A

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/


NEW QUESTION # 487
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

  • A. Prioritization
  • B. Detection
  • C. Escalation
  • D. Categorization

Answer: D

Explanation:
Explanation
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NEW QUESTION # 488
Which statement about 'continual improvement' is CORRECT?

  • A. 'Continual improvement' should have minimal interaction with other practices
  • B. A single team should carry out 'continual improvement' across the organization
  • C. All improvement ideas should be logged in a single 'continual improvement register'
  • D. Everyone in the organization is responsible for some aspects of 'continual improvement'

Answer: D


NEW QUESTION # 489
Which will NOT be handled as a service request?

  • A. The provision of a laptop
  • B. The degradation of a service
  • C. A complaint about a support team
  • D. The replacement of a toner cartridge

Answer: B


NEW QUESTION # 490
Which practice provides users with a way to get various requests arranged, explained and coordinated?

  • A. Service desk
  • B. Relationship management
  • C. Continual improvement
  • D. Service level management

Answer: A

Explanation:
Over time, the focus of service desks has broadened from simply logging and resolving technical issues, to proving more comprehensive support for people and the business. They are increasingly being used to get various matters arranged, explained, and coordinated. The service desk has a major influence on user experience and how the service provider is perceived by the users. By understanding and acting on the business context of transactional activity (i.e. logging tickets), the service desk is better placed to add value to the organization.
Reference: https://www.bmc.com/blogs/itil-service-desk/


NEW QUESTION # 491
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